We treat your information with care. This page explains how we handle your account and orders.
Your privacy matters
We only ask for what we need to run your account, deliver the service, and support you. This policy describes the data we may process, why we need it, and the choices you have.
Data we may collect
We may collect account details you provide at sign-up or when you update them, such as name, email, and optional phone number. We may also need order details required to fulfill a service, such as device, account, number, or other fields the service asks for. We may keep order history, wallet adjustments, support messages, and files or photos you choose to upload.
How we use your data
We use your data to create and manage your account, confirm your email, fulfill and track orders, send related updates, provide support, protect accounts and the platform, and keep necessary operational records. We do not use it for another purpose unless we tell you first.
Sharing
ChriGsm does not sell customer data. Data may be processed by technical services needed to run the site, store files, authenticate, and deliver the service, and only as far as necessary. We may disclose specific data if required to protect ChriGsm, customers, or others, or when a binding request applies.
Protection
We apply reasonable measures to reduce unauthorized access, including authentication, limited permissions, and logging of important admin actions. No internet service can guarantee absolute protection, so keep your password private and do not send unnecessary details in order or support fields.
Retention
We keep account, order, and support records for as long as needed to run the account, deliver the service, handle support, and protect rights. We may delete or hide data we no longer need, while retaining what is required to prevent abuse or resolve a dispute.
Your choices
You can review and update available account details from your account area, and ask for help about your data through support. Deleting some required data may stop us from continuing the service or keeping a complete order history, and we will explain that when needed.
Updates and contact
We may update this policy to stay clear or match how the site works. The last-updated date is at the top of the page. For a privacy question, open a support message in your account and state your request clearly.
Send a message from support in your account and we will follow up clearly.